Being able to communicate effectively with others is one of the best skills a person can develop. Someone who can effectively communicate thoughts, ideas, and feelings is better equipped for success on the job and in personal relationships.

Effective communication is much more than being able to talk; it's also the ability to listen and understand others, to "read" and interpret body language, and to know the best ways to get our points across.

Here are some tips to help you get on track, and stay on track, as a better speaker and listener:

To Be A Better Speaker

Be considerate. Don't dominate the conversation by talking only of yourself. Use questions to probe the other person's feelings or opinions.

Speak clearly. Don't mumble or talk in the opposite direction of the listener. Use words the listener might understand.

Stay focused on the conversation. Doing something else while you are talking is rude. It sends a message to the listener that you don't think the conversation is worthy of your full attention. If you're busy, ask if you can schedule another time to talk.

Be brief. Don't over-talk a point. It may cause one to lose interest in the conversation.

Learn to "read" the listener. If the other person seems inattentive or uncomfortable, it's probably not a good time to carry on the conversation. Have it at another time.

To Be A Better Listener

Eliminate distractions. If it is difficult to concentrate, move to another location.

Make time to listen. If you are in a hurry and you don't have time, let the speaker know and schedule another time.

Practice reflective listening. Repeat what you think you heard the speaker say, "If I understand you correctly...."

Listen for understanding. If you don't understand what's being said, ask questions for clarification.

Wait for the speaker to finish. Don't interrupt, even when it's obvious the speaker is gathering their thoughts.

Pay attention to what is being said. When someone is speaking, don't spend that time preparing your remarks - listen.

Keep eye contact. Doing so shows that you're interested in what's being said.

Contact us for more help with being a better communicator.

Information provided by Summit Medical Center Psychiatric Program
Hermitage, TN

Reading Suggestions

You Just Don't Understand: Women and Men in Conversation by Deborah Tannen

Talking From 9 to 5: Women and Men at Work by Deborah Tannen

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